BACK TO WORK
STRIVR
Seattle, WA
Designed VR Content Management for Enterprise Training
Role: UX Designer (Solo Designer)
Team: Cross-functional team with Head of Product, PM, and Engineering
Duration: June 2023 to June 2024
CONTEXT
STRIVR is an enterprise VR training platform for delivering immersive learning at scale. The Portal is its web-based hub for managing, deploying, and tracking training content.
CHALLENGE
After five years of growth, STRIVR's Portal had become fragmented and difficult to use. Users struggled with content sharing and discovery, had no visibility into version status and control, and faced frequent deployment errors. Additionally, learners unable to use VR headsets had no accessible training alternatives, creating heavy dependency on STRIVR support teams.
GOAL
Create clear, self-service workflows by improving content organization, version tracking, deployment reliability, and adding accessible web-based training within the Portal.
STEP 1: UNDERSTANDING THE USERS
I conducted interviews with stakeholders to identify core user archetypes and their distinct needs.
ARCHETYPES IDENTIFIED
ARCHETYPES IDENTIFIED
CONTENT TRAINING MANAGER
ENTERPRISE
Creates, deploys, tracks courses, and analyzes learner performance.
ADMIN/IT LEAD
ENTERPRISE
Manages permissions, API approvals, and content authorization.
ONLINE LEARNER
ENTERPRISE EMPLOYEE
Completes VR or web-based training, views course details, and builds skills.
SUCCESS MANAGER
STRIVR
Resolves deployment issues, maintains headsets, and supports clients beyond self-service.
SOLUTIONS TEAM MEMBER
STRIVR
Converts training needs into courses, tests, and approves them.
DEVELOPER
STRIVR & THIRD-PARTY
Builds custom VR modules, manages versions, uploads content, and publishes to the store.
STEP 2: MAPPING CONTENT & COURSE FLOWS ACROSS PORTAL
CONTENT FLOW
Developer uploads VR content and adds content details
Developer Content library
Developer manages content versions
Developer publishes content to content store
STRIVR
Content store
Content Training Manager buys content from content store
Developer shares content with enterprise
Content Training Manager accepts shared content from Developer
Enterprise Content library
Content Training Manager views content
Solutions Team Member views content
Content Training Manager builds courses from content
Solutions Team Member builds courses from content
Enterprise Course library
KEY
Content
Content made for store
Custom content for enterprise
Module
Course
COURSE APPROVAL FLOW
Enterprise Course library
Draft
Testing
Approved
Archived
Content Training Manager or Solutions Team Member builds course and modifies course
Content Training Manager or Solutions Team Member publishes course
Content Training Manager or Solutions Team Member validates on test devices only
Content Training Manager or Solutions Team Member approves course for deployment
Content Training Manager or Customer Success Team deploys course
Content Training Manager or Customer Success Team moves course out the active state
Content Training Manager or Customer Success Team views historic reference
KEY
course version statuses
Draft
Testing
Approved
Archived
COURSE DEPLOYMENT FLOW
KEY
COURSE
LOCATION
WEB LOCATION
DEVICE
STEP 3: REDESIGNING STRIVR’S CONTENT CREATION, SHARING & DISCOVERY
PROBLEM
STRIVR's Portal had become unmanageable with hundreds of VR content items, no marketplace, and identical interfaces serving user groups with different needs.
SOLUTION
I designed three purpose-built experiences: a Content Store marketplace, a Developer Library for content distribution, and an Enterprise Library for course building.
IMPACT
Enabled new marketplace revenue, reduced Customer Success workload, and gave each user group tailored tools for their workflows.
STEP 4: BUILDING VERSION VISIBILITY & CONTROL FOR COURSE MANAGEMENT
PROBLEM
No visibility into version status across deployments, causing confusion about which versions were latest, in testing, or deployed where.
SOLUTION
Created a comprehensive versioning system with clear status indicators (Draft, Testing, Active/Approved, Archived), complete version history timelines, and optional notes for tracking status changes.
IMPACT
Provided transparency into versioning chaos, reducing confusion across all user types and enabling faster troubleshooting by customer support.
STEP 5: STREAMLINING COURSE DEPLOYMENT & TRACKING WITH AI
PROBLEM
Users can't track what courses deployed successfully, what failed, which versions are on what devices at what locations, or where errors occurred—causing 65% preventable failures and overwhelming support teams.
SOLUTION
Prototyping concepts to:
- Intelligent deployment tracking across all locations and devices in real-time
- Natural language diagnostics to pinpoint exactly where/why deployments failed
- Proactive error detection that catches issues before deployment
- Auto-remediation suggestions with one-click retry options
STRATEGIC BET
AI-augmented deployment that transforms chaos into clarity. Users deploy confidently while AI handles validation, tracking, and troubleshooting.
Note: Project was in early conceptual phase when my contract concluded.
STEP 6: EXPANDING VR TRAINING ACCESS
PROBLEM
Learners without VR headsets lacked training options, limiting adoption. Managers couldn’t preview courses, blocking sales and excluding employees.
SOLUTION
Created a web-based Learner Portal with 360° VR content playback and a Preview Mode for managers.
IMPACT
Unlocked enterprise sales by removing access barriers. Expanded training inclusivity and improved manager confidence. Broadened market reach to remote workers and smaller companies.
IMPACT
ACROSS ALL INITIATIVES
Efficiency: Reduced support tickets across the board, decreased team workloads, faster onboarding and deployment.
User Satisfaction: All user types could work independently, had visibility and control, and confidence in their decisions.
Market Position: Third-party developer ecosystem, competitive differentiation, ability to serve diverse enterprise needs.
BACK TO WORK
BACK TO WORK
STRIVR
Seattle, WA
Designed VR Content Management for Enterprise Training
Role: UX Designer (Solo Designer)
Team: Cross-functional team with Head of Product, PM, and Engineering
Duration: June 2023 to June 2024
CONTEXT
STRIVR is an enterprise VR training platform for delivering immersive learning at scale. The Portal is its web-based hub for managing, deploying, and tracking training content.
CHALLENGE
After five years of growth, STRIVR's Portal had become fragmented and difficult to use. Users struggled with content sharing and discovery, had no visibility into version status and control, and faced frequent deployment errors. Additionally, learners unable to use VR headsets had no accessible training alternatives, creating heavy dependency on STRIVR support teams.
GOAL
Create clear, self-service workflows by improving content organization, version tracking, deployment reliability, and adding accessible web-based training within the Portal.
STEP 1: UNDERSTANDING THE USERS
I conducted interviews with stakeholders to identify core user archetypes and their distinct needs.
ARCHETYPES IDENTIFIED
CONTENT TRAINING MANAGER
ENTERPRISE
Creates, deploys, tracks courses, and analyzes learner performance.
ADMIN/IT LEAD
ENTERPRISE
Manages permissions, API approvals, and content authorization.
ONLINE LEARNER
ENTERPRISE EMPLOYEE
Completes VR or web-based training, views course details, and builds skills.
SUCCESS MANAGER
STRIVR
Resolves deployment issues, maintains headsets, and supports clients beyond self-service.
SOLUTIONS TEAM MEMBER
STRIVR
Converts training needs into courses, tests, and approves them.
DEVELOPER
STRIVR & THIRD-PARTY
Builds custom VR modules, manages versions, uploads content, and publishes to the store.
STEP 2: MAPPING CONTENT & COURSE FLOWS ACROSS PORTAL
CONTENT FLOW
Developer uploads VR content and adds content details
Developer Content library
Developer manages content versions
Developer publishes content to content store
STRIVR
Content store
Content Training Manager buys content from content store
Developer shares content with enterprise
Content Training Manager accepts shared content from Developer
Enterprise Content library
Content Training Manager views content
Solutions Team Member views content
Content Training Manager builds courses from content
Solutions Team Member builds courses from content
Enterprise Course library
KEY
Content
Content made for store
Custom content for enterprise
Module
Course
COURSE APPROVAL FLOW
Enterprise Course library
Draft
Testing
Approved
Archived
Content Training Manager or Solutions Team Member builds course and modifies course
Content Training Manager or Solutions Team Member publishes course
Content Training Manager or Solutions Team Member validates on test devices only
Content Training Manager or Solutions Team Member approves course for deployment
Content Training Manager or Customer Success Team deploys course
Content Training Manager or Customer Success Team moves course out the active state
Content Training Manager or Customer Success Team views historic reference
KEY
course version statuses
Draft
Testing
Approved
Archived
COURSE DEPLOYMENT FLOW
KEY
COURSE
LOCATION
WEB LOCATION
DEVICE
STEP 3: REDESIGNING STRIVR’S CONTENT CREATION, SHARING & DISCOVERY
PROBLEM
STRIVR's Portal had become unmanageable with hundreds of VR content items, no marketplace, and identical interfaces serving user groups with different needs.
SOLUTION
I designed three purpose-built experiences: a Content Store marketplace, a Developer Library for content distribution, and an Enterprise Library for course building.
IMPACT
Enabled new marketplace revenue, reduced Customer Success workload, and gave each user group tailored tools for their workflows.
STEP 4: BUILDING VERSION VISIBILITY & CONTROL FOR COURSE MANAGEMENT
PROBLEM
No visibility into version status across deployments, causing confusion about which versions were latest, in testing, or deployed where.
SOLUTION
Created a comprehensive versioning system with clear status indicators (Draft, Testing, Active/Approved, Archived), complete version history timelines, and optional notes for tracking status changes.
IMPACT
Provided transparency into versioning chaos, reducing confusion across all user types and enabling faster troubleshooting by customer support.
STEP 5: STREAMLINING COURSE DEPLOYMENT & TRACKING WITH AI
PROBLEM
Users can't track what courses deployed successfully, what failed, which versions are on what devices at what locations, or where errors occurred—causing 65% preventable failures and overwhelming support teams.
SOLUTION
Prototyping concepts to:
- Intelligent deployment tracking across all locations and devices in real-time
- Natural language diagnostics to pinpoint exactly where/why deployments failed
- Proactive error detection that catches issues before deployment
- Auto-remediation suggestions with one-click retry options
STRATEGIC BET
AI-augmented deployment that transforms chaos into clarity. Users deploy confidently while AI handles validation, tracking, and troubleshooting.
Note: Project was in early conceptual phase when my contract concluded.
STEP 6: EXPANDING VR TRAINING ACCESS
PROBLEM
Learners without VR headsets lacked training options, limiting adoption. Managers couldn’t preview courses, blocking sales and excluding employees.
SOLUTION
Created a web-based Learner Portal with 360° VR content playback and a Preview Mode for managers.
IMPACT
Unlocked enterprise sales by removing access barriers. Expanded training inclusivity and improved manager confidence. Broadened market reach to remote workers and smaller companies.
IMPACT
ACROSS ALL INITIATIVES
Efficiency: Reduced support tickets across the board, decreased team workloads, faster onboarding and deployment.
User Satisfaction: All user types could work independently, had visibility and control, and confidence in their decisions.
Market Position: Third-party developer ecosystem, competitive differentiation, ability to serve diverse enterprise needs.
Business
Technology
Design
UX
BACK TO WORK
BACK TO WORK
STRIVR
Seattle, WA
Designed VR Content Management for Enterprise Training
Role: UX Designer (Solo Designer)
Team: Cross-functional team with Head of Product, PM, and Engineering
Duration: June 2023 to June 2024
CONTEXT
STRIVR is an enterprise VR training platform for delivering immersive learning at scale. The Portal is its web-based hub for managing, deploying, and tracking training content.
CHALLENGE
After five years of growth, STRIVR's Portal had become fragmented and difficult to use. Users struggled with content sharing and discovery, had no visibility into version status and control, and faced frequent deployment errors. Additionally, learners unable to use VR headsets had no accessible training alternatives, creating heavy dependency on STRIVR support teams.
GOAL
Create clear, self-service workflows by improving content organization, version tracking, deployment reliability, and adding accessible web-based training within the Portal.
STEP 1: UNDERSTANDING THE USERS
I conducted interviews with stakeholders to identify core user archetypes and their distinct needs.
ARCHETYPES IDENTIFIED
CONTENT TRAINING MANAGER
ENTERPRISE
Creates, deploys, tracks courses, and analyzes learner performance.
ADMIN/IT LEAD
ENTERPRISE
Manages permissions, API approvals, and content authorization.
ONLINE LEARNER
ENTERPRISE EMPLOYEE
Completes VR or web-based training, views course details, and builds skills.
SUCCESS MANAGER
STRIVR
Resolves deployment issues, maintains headsets, and supports clients beyond self-service.
SOLUTIONS TEAM MEMBER
STRIVR
Converts training needs into courses, tests, and approves them.
DEVELOPER
STRIVR & THIRD-PARTY
Builds custom VR modules, manages versions, uploads content, and publishes to the store.
STEP 2: MAPPING CONTENT & COURSE FLOWS ACROSS PORTAL
CONTENT FLOW
Developer uploads VR content and adds content details
Developer Content library
Developer manages content versions
Developer publishes content to content store
STRIVR
Content store
Content Training Manager buys content from content store
Developer shares content with enterprise
Content Training Manager accepts shared content from Developer
Enterprise Content library
Content Training Manager views content
Solutions Team Member views content
Content Training Manager builds courses from content
Solutions Team Member builds courses from content
Enterprise Course library
KEY
Content
Content made for store
Custom content for enterprise
Module
Course
COURSE APPROVAL FLOW
Enterprise Course library
Draft
Testing
Approved
Archived
Content Training Manager or Solutions Team Member builds course and modifies course
Content Training Manager or Solutions Team Member publishes course
Content Training Manager or Solutions Team Member validates on test devices only
Content Training Manager or Solutions Team Member approves course for deployment
Content Training Manager or Customer Success Team deploys course
Content Training Manager or Customer Success Team moves course out the active state
Content Training Manager or Customer Success Team views historic reference
KEY
course version statuses
Draft
Testing
Approved
Archived
COURSE DEPLOYMENT FLOW
KEY
COURSE
LOCATION
WEB LOCATION
DEVICE
STEP 3: REDESIGNING STRIVR’S CONTENT CREATION, SHARING & DISCOVERY
PROBLEM
STRIVR's Portal had become unmanageable with hundreds of VR content items, no marketplace, and identical interfaces serving user groups with different needs.
SOLUTION
I designed three purpose-built experiences: a Content Store marketplace, a Developer Library for content distribution, and an Enterprise Library for course building.
IMPACT
Enabled new marketplace revenue, reduced Customer Success workload, and gave each user group tailored tools for their workflows.
STEP 4: BUILDING VERSION VISIBILITY & CONTROL FOR COURSE MANAGEMENT
PROBLEM
No visibility into version status across deployments, causing confusion about which versions were latest, in testing, or deployed where.
SOLUTION
Created a comprehensive versioning system with clear status indicators (Draft, Testing, Active/Approved, Archived), complete version history timelines, and optional notes for tracking status changes.
IMPACT
Provided transparency into versioning chaos, reducing confusion across all user types and enabling faster troubleshooting by customer support.
STEP 5: STREAMLINING COURSE DEPLOYMENT & TRACKING WITH AI
PROBLEM
Users can't track what courses deployed successfully, what failed, which versions are on what devices at what locations, or where errors occurred—causing 65% preventable failures and overwhelming support teams.
SOLUTION
Prototyping concepts to:
- Intelligent deployment tracking across all locations and devices in real-time
- Natural language diagnostics to pinpoint exactly where/why deployments failed
- Proactive error detection that catches issues before deployment
- Auto-remediation suggestions with one-click retry options
STRATEGIC BET
AI-augmented deployment that transforms chaos into clarity. Users deploy confidently while AI handles validation, tracking, and troubleshooting.
Note: Project was in early conceptual phase when my contract concluded.
STEP 6: EXPANDING VR TRAINING ACCESS
PROBLEM
Learners without VR headsets lacked training options, limiting adoption. Managers couldn’t preview courses, blocking sales and excluding employees.
SOLUTION
Created a web-based Learner Portal with 360° VR content playback and a Preview Mode for managers.
IMPACT
Unlocked enterprise sales by removing access barriers. Expanded training inclusivity and improved manager confidence. Broadened market reach to remote workers and smaller companies.
IMPACT
ACROSS ALL INITIATIVES
Efficiency: Reduced support tickets across the board, decreased team workloads, faster onboarding and deployment.
User Satisfaction: All user types could work independently, had visibility and control, and confidence in their decisions.
Market Position: Third-party developer ecosystem, competitive differentiation, ability to serve diverse enterprise needs.
Business
Technology
Design
UX
BACK TO WORK